ACCOUNT ACCESS

  • How do I request a TIBCO Evaluation account?

    Please contact sales by calling the number listed under Sales & Consulting on the Contact Us page specific to your region to request a TIBCO Evaluation account.

  • I forgot my password, what should I do?

    From the sign-in page, click Need help with sign-in? and then click Reset password. You’ll receive a reset link by email.

  • Where is my activation link or my reset password email?

    If you don’t see a message from TIBCO in your inbox, check your spam folder. If you still don’t see the email you’re looking for, click Need help with sign-in? on the sign-in page and request a password reset. Look for an on-screen message verifying that an activation link or password has been emailed to you. The reset password link is valid for 20 minutes. After that time, you need to request a new link.

  • Will my TIBCO Evaluation session time out if I’m inactive?

    Your TIBCO Evaluation session times out after 2 hours of inactivity. After that, you need to sign in again.

  • Do I need to enable cookies to use TIBCO Evaluation?

    TIBCO Evaluation requires the use of browser cookies for authentication. If cookies are disabled on your browser or your browser doesn’t support them, you must modify your settings or upgrade your browser to use the Evaluation site.

  • Is JavaScript required to use this site?

    JavaScript is required for the TIBCO Evaluation website. It’s used to improve the user experience when navigating the site.

  • My TIBCO Evaluation account expired. What should I do?

    TIBCO Evaluation accounts are valid for 30 days from the day you activate the account. If you need more time to evaluate our software, please contact a sales representative by visiting www.tibco.com.

PRODUCT DOWNLOADS - General

  • How can I find the product that I want to download?

    From the main TIBCO Evaluation page, choose a product by name or category, or use the Search or Browse option at the top of any page.

  • How do I download a product?

    You can download products from TIBCO Evaluation in either of the following ways:
    • Download and run a downloader file that installs the complete product package
    • Download and install individual files
    To download the complete product package with a downloader:
    1. 1. From the product download page, choose a version (if applicable).
    2. 2. Choose an operating system.
    3. 3. Click the checkbox to accept the End User License Agreement.
    4. 4. Select ‘Full product download’ and click Download.
    5. 5. In the pop-up, click Get downloader.
      A TIBCO product-specific downloader file is saved to your computer in the location determined by your browser settings.
    6. 6. Run the downloader file.
    7. 7. Follow the on-screen instructions to save and install the product files.
      The downloader expires in 24 hours, after which time you need to get the downloader again.
    To download individual product files:
    1. 1. From the product download page, choose a version (if applicable).
    2. 2. Choose an operating system.
    3. 3. Click the checkbox to accept the End User License Agreement.
    4. 4. Select ‘Individual file download’.
    5. 5. Navigate to and select the file you want to download.

  • Where can I find the files I’ve downloaded?

    Check your browser settings for the downloads location. Most browsers use a default Downloads folder, but a different location might have been configured for your browser.

  • Where can I find my download history?

    Click MY ACCOUNT in the top-right corner of the TIBCO Evaluation screen. You’ll find your download history along with your user profile and notification settings.

  • Which browsers are supported by the download service?

    We support the following browsers:
    1. 1. Firefox 45 or higher
    2. 2. Internet Explorer 9 or higher
    3. 3. Chrome 48 or higher
    4. 4. Safari 8 or higher

PRODUCT DOWNLOADS - Troubleshooting

  • My development platform doesn't appear in the list of supported platforms. What should I do?

    Refer to the documentation for your platform. For assistance, contact TIBCO Download Support.

  • Why am I getting an error message when I try to download the Evaluation downloader file?

    If you try to download a file and it doesn't work, try the following:
    • Verify that your internet connection is working properly.
    • Check the troubleshooting suggestions for your browser.
    • Try using a different browser.
    • Wait a little while and then try the download again.
    • Contact TIBCO Support and notify them of the date, time, and nature of the issue.
    Here's help for specific error messages.

    "Download Blocked"
    This error means that your computer or browser security settings blocked the file. Check your browser documentation for more information.

    On Windows, it's possible that the Windows Attachment Manager removed the file you tried to download. To see what files you can download or why your file was blocked, check your Windows internet security settings.

    "Virus scan failed or Virus Detected"
    These errors mean that your virus scanning software might have blocked you from downloading a file.
    • Check your virus-scanning software for details.
    • On Windows, it's possible that the Windows Attachment Manager removed the file you tried to download. To see what files you can download or why your file was blocked, check your Windows internet security settings.
    "Disk Full"
    This error means that your computer doesn't have enough space to download the file. Try deleting some files and emptying your trash.

    "Insufficient permissions" or "System busy"
    These errors mean that the browser couldn't save the file to your computer. Try these suggestions:
    • Cancel the download and try again.
    • Instead of clicking the file to download, right-click the link and select Save link as.
    • Download files to a place on your computer that you can access, like your Desktop or Documents folder. You can also change the default download location for your browser. For example, see change download locations in Chrome.
    To change the download destination in Windows 10, open the File Explorer on your Windows 10 PC. Right-click Downloads in the left pane of your File Explorer and select Properties. Go to the Location tab and enter the new path for your desired download folder.

    "Forbidden" or "Failed - Forbidden"
    This error means you don't have permission to download this file from the server. Go to the TIBCO Evaluation site and sign in. If you can't sign in, contact the website or server owner.

  • My download failed or was canceled. Can I resume the download where it left off?

    If you're doing a full product installation, you can pause and resume the download, provided that it hasn't failed or been canceled. If your product or individual file download fails or is canceled, you need to restart the download process.

  • My download keeps failing. What should I do?

    Confirm the following:
    • Cookies are enabled.
    • JavaScript is enabled.
    • Virus scan isn't blocking the transfer.
    • The save location has enough disk space to accommodate the download file.
    • Your firewall allows downloads.
    If all of these conditions are met, try downloading the file to another machine. If the problem persists, contact TIBCO Download Support.

  • Why don't I see the product I've already ordered in my download history?

    It's possible that the product is no longer available for download. For assistance, contact TIBCO Download Support.

  • Are there any risks to using the downloader file?

    Using the downloader file is safe and secure. It doesn't contain spyware, adware, or malware. The downloader process won't gather or transmit your personal information or expose your computer to software viruses. The purpose of the downloader file is to improve the speed, reliability, and efficiency of your software download experience.

  • How can I uninstall the downloader file?

    The downloader file is a single-purpose, disposable file that remains active for 24 hours. Because the downloader file isn't installed on your computer, there is nothing for you to uninstall. If you'd like to remove the downloader file after using it, navigate to where it was saved and delete it from your system.

  • How do I download a full product using Linux?

    The full product downloader file is designed to work with Windows or Mac. If you're using Linux, follow these steps:
    1. 1. Sign in to TIBCO Evaluation from a machine that's running a Windows or Mac operating system.
    2. 2. Select the Linux version of the product.
    3. 3. Select Full product download.
    4. 4. Run the downloader file on the same Windows or Mac system.
    5. 5. Copy the binaries for the product to the Linux machine.
    6. 6. Execute the TIBCO product binaries on the Linux machine.

  • What happened to the Akamai option for full product installation?

    TIBCO Evaluation no longer supports the Akamai NetSession Interface. Instead, we offer a downloader file for full product installation. For more information about the downloader file, click Download on the Product Detail page and then click Learn about the installation process.

    If you still have the Akamai NetSession Interface client on your computer, follow these steps to uninstall it.


    Windows
    1. 1. In the Windows Control Panel, run Add or Remove Programs.
    2. 2. Select Akamai NetSession Interface.
    3. 3. Click Change/Remove, then click Yes to confirm your choice.
    If you experience issues with the above method, try this alternative uninstall process:
    1. 1. Select Command Prompt from the Start menu, or select Run on the Start menu.
    2. 2. Type cmd into the Open text box, then click OK.
    3. 3. Go to the NetSession installation folder and enter the following command:
      admintool.exe uninstall -force
    Mac
    To uninstall Akamai NetSession Interface client on Mac:
    1. 1. Use the Finder to go to the NetSession Interface installation folder (normally ~/Applications/Akamai/).
    2. 2. Double-click the uninstaller app and confirm your decision.
    If you have any trouble with the uninstaller, try the following method:
    1. 1. In the Applications/Utilities folder, open the Terminal utility.
    2. 2. In the Terminal window, navigate to the Akamai NetSession Interface installation folder (~/Applications/Akamai/).
    3. 3. Enter the following command: ./admintool uninstall -force
      If this command fails due to a corrupted or missing admintool, enter the following sequence of commands (press Return after each command).
      launched unload -/Library/LaunchAgents/com.akamai.client.plist

      rm -rf -/Applications/Akamai

      rm -rf ~/Library/LaunchAgents/com.akamai.single-user-client.plist

      rm -rf -/Library/PreferencePanes/AkamaiNetSession.prefPane
    4. 4. If prompted, restart your computer to complete the operation.

MORE HELP

  • How do I get more help with TIBCO Evaluation?

    On any page, click the Contact Us link in the footer. Complete and submit the form.